FAQ
Shopping with Dresscolt
Where do you deliver?
We deliver across Australia with free shipping and no minimum spend.
When will my order arrive?
Estimated delivery is 6–12 business days: 2–3 for processing and 4–9 in transit. Business days exclude weekends and public holidays. See our Shipping Policy for details.
How do I choose a size?
Fit varies by style. Check the product options and any garment measurements supplied. If measurements are not listed, email support@dresscolt.com before ordering. We will help you check the information available for that garment.
Can I return an item?
Eligible change-of-mind returns are accepted within 30 days of delivery. Items must be unused, unworn, unwashed and unaltered, with tags attached. You pay return postage; there is no restocking fee. Contact us before sending an item. Read the Return & Refund Policy.
How long do refunds take?
Approved refunds are issued to the original payment method within 10 calendar days of receipt and inspection. Your bank may take additional time to display the credit.
What if my item is faulty or incorrect?
Email us with your order number and details. Your Australian Consumer Law rights apply, including a repair, replacement or refund where required. The change-of-mind conditions do not limit those rights.
Can I change my order?
Contact us as soon as possible. We will check whether a change is possible before processing or dispatch. Changes cannot be guaranteed.
Who operates Dresscolt?
Dresscolt is operated by LINEAICONZ HK LIMITED, registered in Hong Kong, company number 79435206. Our full details are on our Contact Us page.
How can I contact you?
Email support@dresscolt.com or call +61 494 576 538. Customer care is available Monday–Friday, 9 am–5 pm, Adelaide local time (ACST/ACDT), excluding public holidays.