Refund policy
Last updated: 6 October 2026
30-Day Change-of-Mind Returns
You may request a return within 30 days of delivery. For change-of-mind returns, items must be unused, unworn, unwashed and unaltered, in their original condition with tags attached. Please retain your order confirmation or other proof of purchase.
- Return window: 30 days from delivery.
- Change-of-mind return postage: paid by the customer.
- Restocking fee: none.
- Exchanges: accepted, subject to availability.
- Refund processing: within 10 calendar days after we receive and inspect your return.
How to Return an Item
- Email support@dresscolt.com with your order number and the item you wish to return. Our team will provide return instructions.
- Pack the item securely with its tags and order details.
- Send it to Dresscolt Returns, 14 Andrew St, Adelaide SA 5000, Australia. We recommend tracked postage and keeping your receipt.
Change-of-mind requests outside the 30-day window, or items that do not meet the condition requirements above, may be declined. These conditions do not restrict your statutory rights for faulty or incorrectly described goods.
Refunds and Exchanges
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are processed to the original payment method within 10 calendar days of receiving and inspecting the return. Your bank or payment provider may take additional time to show the credit. Contact us if you have not received an update within this period.
For an exchange, contact us with your preferred size or style. Availability will be confirmed before the exchange is arranged, and any price difference or applicable postage will be explained in advance.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, not as described or incorrect, contact us with your order number and details of the issue. Photos can help us assess the problem. Where a fault is confirmed, we will reimburse reasonable return postage already paid or arrange an appropriate return method.
Your Australian Consumer Law Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, limits or replaces those rights. The 30-day window and unused-condition requirements apply to change-of-mind returns only.
Contact
Email: support@dresscolt.com
Phone: +61 494 576 538
Monday–Friday, 9:00 am–5:00 pm, Adelaide local time (ACST/ACDT), excluding public holidays.
Dresscolt is operated by LINEAICONZ HK LIMITED, a company registered in Hong Kong. Company number: 79435206.
Company address: UNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36–40 TAI LIN PAI ROAD, KWAI CHUNG, N.T., HONG KONG.